Terms & Conditions
Reservations
Deposit of 25% payable via cheque, Bank transfer, paypal or credit card via paypal. Booking is confirmed on receipt of deposit and Booking Form. Telephone and email bookings will be held for up to 7 days pending receipt of deposit and booking form, failing which, if required, your booking will be cancelled.
Balance of payment due 8 weeks prior to arrival.
Bookings made within 8 weeks of arrival are payable in full.
Bookings made within 14 days of arrival should be paid in full by Bank Transfer, Paypal or credit card via paypal.
Arrivals & Departures
The property will be ready for you from 4pm on day of arrival and should be vacated by 10am on departure day.
On arrival please check-in at Loch Roag Guest House.
Any arrivals after 5pm should be notified in advance.
Please do not arrive at the lodges prior to 4pm as our quality standards and maintaining those quality standards are very important to us. We appreciate your co-operation in this regard.
Prices Include
Electricity, Wi-Fi Broadband access, Full SKY HD TV Package, crockery, linen and towels.
Length of Stay
The property is available for weekly lets, running from Saturday to Saturday during peak season and for short breaks of three nights or more in low season.
Holiday Protection
To minimise the cost and inconvenience of cancelled bookings and loss or damage to personal effects, we would strongly advise you to take out holiday insurance.
You may have to forfeit the full cost of your holiday in certain circumstances and the proprietor is not responsible for any loss, damage to personal effects or injury to persons not caused through the fault of the proprietor.
Vehicles/Personal Property
As well as cancellation and curtailment insurance, clients are recommended to take out holiday insurance to cover loss or damage to personal effects. Vehicles, accessories and contents are left at their owners risk.
Cancellation
All cancellation requests should be made as early as possible by telephone and confirmed in writing within 5 days. We will endeavour to re-let the booking and if successful will reimburse in full. If the re-letting is done at a discounted price, this discount will be removed from any monies refunded.
However, we do strongly recommend that you take out insurance to cover the following additional costs if we are unable to re-let the property.
If we are unable to re-let, cancellation cost will be incurred as follows:-
More than 8 weeks before your booking commences, your deposit will be forfeited. Less than 8 weeks you will be liabile to pay the full cost of rental (ie.deposit & full balance)
Restriction on Rental
We reserve the right to remove person or persons from the property due to unreasonable behaviour, damage to the property, causing a nuisance to other guests or neighbours or exceeding the stated occupancy. In this case refund will be at the discretion of the owners.
Adverse Weather Conditions
Where there are ferry/plane disruptions due to bad weather conditions or any form of industrial action or technical failure, we cannot be held responsible for non-arrival at the property and no refund will be given.
Availability
Each booking is made in good faith with the belief that the property will be available to the guest on the date stated. If for any reason due to circumstances outwith our control, the lodge is not available, we are unable to guarantee provision of alternative accommodation. In the event of this happening the deposit and full balance will be refunded in full. The tenant will have no further claim against the proprietor.
Additional Guests
Once your booking is made the number of guests is not to exceed those stated in the booking. (Maximum 2 persons.) Should you wish to vary that you must do so in advance as this will incur additional charges and must not exceed the maximum number of 4 persons. This also includes any intention to have day visitors to the lodge, the lodge must not be used as a venue. Overnight visitors are not permitted.
Cleaning
The property should be left clean and tidy on departure and any damages must be reported prior to departure. Property left in a dirty or inappropriate manner will result in an additional cleaning surcharge of £50.
The lodges are strictly Non Smoking. An additional cleaning surcharge will be levied if evidence of smoking within the lodges is found.
Accidents
We will not be held responsible for the death or personal injury to any persons. Note the Spa Bath, Sauna and garden grounds are used at guests own risk. For health and safety reasons, regretably, children under 12 cannot be accommodated and children over 12 should be supervised at all times.
Misc
No pets allowed on premises
No Smoking allowed on premises
All damages and losses will be charged in full
To improve the facilities within the property the proprietors reserve the right to alter or amend the facilities made available.
